Terms and Conditions.
The use of the www.onmalagatransfer.com website and all services offered by On Malaga Transfers are governed by Spanish law.
In these booking conditions, references to “you”, “your”, and “passenger(s)” include the person named in the booking, all individuals on whose behalf the booking is made, and any person to whom a booking is transferred.
Booking Procedure, Amendments, and Cancellations
By booking with On Malaga Transfers—whether online, by phone, or via email—you confirm that you have read, understood, and accepted these terms and conditions.
Once your booking is made, you will receive a confirmation email containing your service details and personal information. Please review this information carefully.
If you notice any errors in the booking details or terms, you may request corrections or cancel the booking by replying to the confirmation email. Cancellations are free of charge if made at least 12 hours prior to the scheduled pickup time.
Requests for changes or cancellations cannot be made directly with the driver.
On Malaga Transfers will make every reasonable effort to identify and correct any errors. However, in the event of obvious mistakes (e.g. incorrect pricing or service details), we reserve the right to cancel the reservation without liability.
Service Delivery
The services will be provided as described in your booking confirmation. Please refer to the specific service descriptions for details.
Liability Disclaimer
On Malaga Transfers acts solely as an intermediary between you and the third-party transport providers (the “suppliers”). We are responsible for managing your booking but not for delivering the transportation services directly.
Accordingly, On Malaga Transfers is not liable for issues related to service performance, including but not limited to:
Lost or damaged luggage
Delays or lack of punctuality
Changes to the agreed service
Accidents or incidents occurring during the journey
Responsibility for such matters lies with the supplier providing the service. Upon request, On Malaga Transfers will provide you with the supplier’s contact details for any claims.
Service Availability
We reserve the right, on behalf of the supplier, to decline any booking request. While we make every effort to allocate a supplier for each booking, we cannot guarantee availability. In the rare event that we cannot fulfil your request, you will be informed via email as soon as possible.
All online booking services are provided on an “as-is” basis. We make no guarantees, expressed or implied, regarding the availability of any service.
Waiting Times and Emergency Contact
For airport pickups, the driver will wait up to 60 minutes from the actual flight arrival time. For other pickups, the waiting time is limited to 15 minutes after the agreed time.
If you cannot locate your driver or are delayed in customs, baggage claim, or immigration, you must call the emergency number provided in your booking confirmation.
Failure to contact the emergency number within 60 minutes (for airport pickups) or 15 minutes (for non-airport pickups) may result in the booking being treated as a no-show, and the driver will leave without providing the service.
Luggage Policy
Please notify us at the time of booking if you plan to travel with excess or oversized luggage. This ensures a suitable vehicle is assigned. Any additional cost arising from non-declared luggage requiring an extra vehicle will be the responsibility of the passenger(s).
Special Requests, Trip Duration, and Vehicle Types
Special requests (e.g., child seats, additional services) can be made during the booking process. We will forward these requests to the supplier but cannot guarantee fulfilment and accept no liability if they are not met.
Child/baby seats will be provided if requested, although rare last-minute vehicle substitutions may affect availability.
Trip duration and distances shown are estimates only. Traffic, road conditions, and weather may affect the actual travel time. Please plan accordingly.
Vehicle images displayed on the website are for illustrative purposes only. The actual vehicle provided may differ in make or model.
Unforeseen Circumstances
On Malaga Transfers, the supplier is not liable for delays, changes, or cancellations caused by unforeseen events beyond our control, including but not limited to:
Road accidents
Police activity or checkpoints
Acts of terrorism
Adverse weather conditions
Any other force majeure events